Customers have 14 days after delivery to request a return.
How to start a return: Sign in to your customer account, open the order containing the item you want to return, and submit a return request. We’ll review your request and provide the next steps. Please don’t send items back before your return is approved. Customer pays for return shipping unless item is damaged.
Not Eligible for Returns:
- Jewelry and 2nd Bloom items are not returnable
- Any final-sale or non-returnable items
Return shipping: Customers are responsible for return shipping costs on eligible returns unless the item arrived damaged, defective, or incorrect. In those cases, please contact us before shipping the item back, and we’ll provide return instructions. Original shipping charges are nonrefundable unless the return is due to our error.
Refunds: Once your return is received and approved, we’ll issue your refund within 5 business days to the original payment method used for the purchase. Your bank or payment provider may take up to 10 additional business days to post the refund to your account. Original shipping charges are nonrefundable unless the return is due to our error.
Store credit: When offered or selected by the customer, store credit is issued within 5 business days after the returned item is received and approved. Store credit is applied to the customer’s account and can be used toward a future purchase. We’ll explain any restrictions or expiration dates before issuing it.
Shipping is paid by customer. We offer FREE shipping for purchases over $100.
Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our return policy above for more details on returns and refunds.